Refund/Return Policy

Statutory right of withdrawal (EU, UK and Norway)

If you are a consumer resident in the European Union, the United Kingdom or Norway, you have a statutory right to withdraw from your purchase within 14 days without giving any reason. The conditions, the procedure, the online withdrawal function and the model withdrawal form are set out in our Instructions on withdrawal. The voluntary return policy below applies to all customers, including customers in Switzerland. It does not restrict your statutory right of withdrawal: in particular, you do not need our prior authorization or a specific carrier to exercise it. Where the instructions on withdrawal are more favourable to you, they prevail.

Returns at a glance

• Return window: Returns must be requested within 14 days of delivery. If your order is delivered in several parcels, the 14 days start with the delivery of the last parcel.
• Product condition: Please return items new, unused, unworn and unwashed, with tags and original packaging.
• How to return: Notify us by email or via our online withdrawal function. We will then send you the return address of the warehouse that shipped your order.
• Return shipping: Return shipping costs are the customer’s responsibility. We recommend a tracked service (e.g. UPS, FedEx or DHL). No return handling or restocking fees apply.
• Refunds: Refunds are made within 14 days of receiving your return notice, to the original payment method. We may withhold the refund until we have received the item(s) back or you have supplied proof of dispatch, whichever is earlier.
• Exchanges: Exchanges are not accepted.

General information

We offer a voluntary 14-day return policy. You have 14 days from the day of delivery to notify us of a return. After notifying us, please send the item(s) back without undue delay and in any event within 14 days.

This voluntary policy is in addition to your statutory rights. The statutory right of withdrawal (see Instructions on withdrawal) and your statutory rights in respect of defective goods remain unaffected.

How to return an item

To return an item, contact us at info@versaloro.com with your order number and the item(s) you would like to return, or use our online withdrawal function. No reason is required.

We will confirm receipt without undue delay and send you the return address of the warehouse that shipped your order.

Return shipping

Return shipping costs are the customer’s responsibility. We recommend returning items with a tracked service (e.g. UPS, FedEx or DHL): the tracking number is your proof of dispatch, and we can refund you as soon as you have supplied it. No return handling or restocking fees apply.

Condition of returned items

Please return items unused, unworn and unwashed, in the condition in which you received them, with all protective materials intact, all original tags and labels attached, and all original packaging, accessories and included items (for example: dust bags, authenticity cards, straps, inserts, boxes or protective covers, where applicable).

You may handle and inspect items as you would in a shop, for example by trying on a garment. If an item is returned worn, altered, damaged or incomplete, we may deduct an amount corresponding to the resulting diminished value from your refund. Where no statutory right of withdrawal applies, we may also decline such a return under this voluntary policy.

Category-specific care (recommended)

Bags and accessories should be returned with all included packaging and accessories. Please handle light-colored items with care, as darker materials may transfer color.

Shoes should be tried on carefully and returned in pristine condition with all original packaging.

Jewelry should be returned unworn with all original packaging and included items.

Damaged, defective or incorrect items

Please inspect your order upon delivery. If you receive an item that is damaged, defective or incorrect, please contact us as soon as possible at info@versaloro.com, ideally within 48 hours of delivery, and include photos where possible.

For verified damaged, defective or incorrect items, we cover the return costs and will work with you to find the most suitable resolution. Your statutory rights in respect of defective goods remain unaffected.

Refunds

Refunds are made to the original payment method, unless you have expressly agreed otherwise; you will not incur any fees as a result of the refund. If you withdraw under the statutory right of withdrawal, we refund all payments received from you, including the costs of standard delivery. No return handling or restocking fees apply.

Refund timing

Refunds are made without undue delay and in any event within 14 days of the day on which we receive your return or withdrawal notice. We may withhold the refund until we have received the item(s) back or you have supplied proof of dispatch, whichever is earlier. The time it takes for the funds to appear depends on your payment provider and bank.

Cancellations (before shipment)

If you wish to cancel an order, please contact us as soon as possible at info@versaloro.com. If the order has already been processed or shipped, cancellation may no longer be possible. In that case, you can return the item(s) under this policy or, where applicable, withdraw from the contract under the statutory right of withdrawal, also before you receive the goods.

Contact

For return and refund requests, please contact us at info@versaloro.com or by phone at +41 76 816 89 83.

Versa Loro Klg
Strassburgerallee 87, 4055 Basel, Switzerland
UID: CHE-414.969.487