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FAQ
Below are some common questions:
We're here to help.
Below are some common questions:
Prices are displayed in the currency shown for your selected country or region. Depending on the selected market, this may include CHF, EUR, or GBP. If you pay using a card or account in a different currency, your bank or payment provider may apply a conversion rate and additional fees.
We accept the payment methods shown at checkout. Available options can vary depending on your location and device and will be displayed before you complete your order.
We currently ship only to selected European countries (see our Shipping Policy). If your country is not available at checkout, we do not currently ship there.
Free shipping applies to orders over EUR, GBP, CHF 200 (or the equivalent shown at checkout). For destinations outside the EU customs territory (including the United Kingdom, Norway and Switzerland), import duties and taxes may apply and are the customer’s responsibility unless stated otherwise at checkout.
Yes. Availability can change at any time due to demand and supplier stock updates. If an item is available at the time you place your order, you can complete checkout. In rare cases, availability may change after an order is placed; if that happens, we will contact you promptly by email with the next steps.